Hammacher Schlemmer Reviews

I paid almost 50 dollars for expedited shipping (two day delivery) a week ago and the gift I purchased has not even been delivered yet! They will not refund me the money I paid for expedited shipping. When I answered their e mail about this my message was Blocked!

Poor customer service, unacceptable used item shipped, missing qty of multiple orders, and slow refund process. I used to shop years ago, but no more hassle, aggregation and waste times. The order supposed to be replaced is taking too long, requested to cancel order. Customer service reps need to listen what customer is saying instead of just taking calls. Really really unsatisfied with the whole process involved for 2 months for order to be completed! If you have over a month to receive your item, and have lots of patience and time then go ahead and use this web order process.

I was having issues but finally did receive the positive outcome to help with my concern! Thank you in advance for a reasonable solution

I purchased a CD storage tower. It consists of two components in box A and box B. I was sent two of box A. They cannot send me a box B. They want it sent back (I'm in Canada), and there will be a charge. For their mistake. Two boxes of A are useless to me. I'm asking for a replacement. Or a refund. Ordered on March 1st, and still waiting in mid-May. Horrible service. I won't be using them again. Further update 3 days later: was refunded the price of the item, however what was refunded is $94.55 Canadian less than what I paid. So, despite their mistake, I'm still being dinged for what I assume is for shipping and duties. Again, not my fault, yet I'm being charged for their mistake. I will not deal with Hammacher again.

I discovered just how bad the desire to provide customers good customer service really is at Hammacher Schlemmer recently. They say in the customer service World that a problem with a customer is actually an "opportunity." I agree with this thinking, a company has an opportunity to solidify their relationship with their customer when a problem arises. If not handled properly the company sends their customers elsewhere and this "opportunity" is lost. And then they write a review... I am writing to document why I will no longer support or consider Hammacher Schlemmer for anything in the future.
I went online to buy a pair of slippers to replace a pair of slippers I had purchased from Hammacher Schlemmer previously for at a premium price. This recent slipper purchase was my third purchase from them in the past 6 months, I have been a pretty loyal customer over the last 20 years, but this recent experience is the first opportunity I had a need for help from their customer service department and they failed. I just now have read other reviews from customers who have also had bad customer service experiences with Hammacher Schlemmer.
I made an order for a size 12 Walking on Air Slipper for $100, then within 20 minutes after making the order realized that I ordered the wrong size. It was 9:15pm CST so I sent a detailed email to Customer Service to explain my problem and requested that Hammacher Schlemmer Customer Service pull my order and replace the size 12 slippers with the 11-11.5 size. I received a reply email at 12:10pm CST the following day from Matthew Grundy, Technical Support, he informed me that the order was in "picked status" and that he was not able to stop the process to change the item size prior to shipping them off, sorry. I replied respectfully to explain I contacted Hammacher Schlemmer within 20 minutes of making the order. I said, you had my email last night and now you are responding midday to tell me you can't do anything for me? The order is in "picked status," not shipped status... I received a shipping confirmation 3 hours later. Then I waited a week to receive them and then sent them back for the size I needed.
I used their return form that was a USPS Return Label, I dropped the package off at my Post Office (USPS) as instructed on May 3,2021. I received a notification that the item was "Tendered to Return Agent." That means it was given to Fed Ex, at which time no Fed Ex Tracking number was provided. So now I have no way of tracking the return of my order. No biggie you would guess, but that was 5 days ago and I have not received an email from Hammacher Schlemmer telling me that they have received my return. I guess I will just have to wait and hope. All of this could have been avoided if Hammacher Schlemmer's Technical Support/Customer Service Agent had been trained on how to change out an order that had not yet been shipped, it tells me that helping the customer is not a priority. The lack of timeliness responding to my email asking for help genuine interest in helping me is the problem. So long Hammacher Schlemmer... Read the reviews of your past customers and make changes before it is too late for others.

The Electric Heated Dry Eye Mask by Wizard Research that I ordered from Hammacher Schlemmer came quickly with no problems. It has really helped with my dry eyes and is so easy to use. My eye Doctor was very surprised with the improvement.

It took three months to get them to stop charging my account $15 for a "subscription" I never wanted.
I would rate them zero stars if I could.

We have a tv voice clarifier that was damaged by lightening. It was 4 yrs old. They replaced it for free.

Pitiful customer service. The phone prompt says "we will be with you shortly" and then five minutes or so later you are told that the wait time will be over one hour! If that is the case, then the customer should be told that initially--not five or so minutes into waiting! I am still trying to get credit on merchandise with a valid tracking number returned to them on January 10, 2021! This company used to be among the very best. It is a mere shadow of itself. I will never recommend them, nor will I ever purchase from them again! BEWARE!

Shipping was fast. but too bad the table I ordered was awful. Full assembly required, the pre-drilled holes were in the wrong places, or not even there. One of the pre-installed dowels was driven in so far as to make a hump in the table top. Now that it's finally all glued and assembled it's going to be a real pain to return. Maybe it'll find a spot out in the garage...

I bought a product from them in Feb. 2021. The leg rejuvenator. It turned out to be a piece of junk. I sent it back with their return label. They received the item on March 2. I did not get my refund yet. They said it would be at least another week or two. This is terrible that customers should be waiting so long for a refund, if I get one at all. In April I'm going to call my AMEX and place a dispute. I will not be buying from them again.

We ordered a new fireplace grate for $188, received an initial email with the puchase information and charge. After that email, we received no other emails, except to review the product that we never received. In December I tried to call their customer service phone number and was on infinite hold, so could not get through. In early January same issue. In February, amid covid and our power outages in Texas i was able to get through to try and find out where my shipment was. I was told it had shipped in October, and was delivered to my address. We never received our product, nor did we receive an email that the product shipped. Funny enough we received an email to review the product that we never received. I contacted the company in early February and was told they delivered it two days after we ordered it, which seems sketchy to me if it was shipped from NY, where they are located, but i am not 100% sure where the warehouse is located. Also they stated an email was sent, of course which we never received. The customer support person said they would ship out a replacement shipment to another address (for security reasons they stated to me, again totally sketchy), and of course it was never received. I also never received any email about it. After two weeks of waiting i called them again, this time a supervisor told me that they never shipped a replacement, because i waited too long to call them. He also said they sent an email telling me this....which i never received of course. He told me i had to dispute the charge with my credit card company. At this point i have lodged a spam complaint with the BBB, as this company seems to have this very issue from other consumers as well (taking our hard earned money with nothing in return). In my mind this is illegal, but its hard to prove because HS shut me down basically calling me a liar. One would think they would be smart enough to understand that their customers pay the bills. I hope others read this before purchasing online with them. Also, this company is based in NY, and after all of this drama, i am not inclined to give any company based in NY my money now anyway.